How can we help?

Guides

Invite a Friend

Get started with Coach

Step Milestones

Using Stepler

How does Stepler work?

Is Stepler free?

How do I request access to my data?

What is Stepler?

Rewards

How can I get my offer in your marketplace?

I claimed a reward and changed my mind, can I get my points back?

Can I redeem rewards from other countries / regions?

Pedometer and Steps

Can I connect other smartwatches or pedometers?

Steps older than 7 days

I'm missing steps from Stepler (Android)

Does Stepler count steps when I'm doing other activities than walking?

I'm missing steps from Stepler (iOS/Apple)

Remove non-supported step sources for iOS

Coach

What is Stepler Coach?

How much does Stepler Coach cost?

Can I try Stepler Coach?

How do I request a refund for my Epassi purchase?

How do I restore my purchase?

How do I cancel my subscription?

How do I switch to a different plan?

How do I change my Coach package?

How do I request a refund for my subscription?

How do I extend my Coach via Epassi?

What happens if I didn’t receive my reward?

What happens if I reach my goal earlier than expected?

Which brands can I use the gift card with?

How do I report an issue with the messages I get from the Coach?

How long is a reward journey?

Can I pause the Coach if I’m sick or on vacation?

How do I fix payment issues?

How many gift cards can I get with Coach?

How do I manage my subscription?

How do I use the gift card?

Can I use my Coach with a new Stepler account?

How do I receive my reward, the gift card?

Troubleshoot

I can't load the Bonus Videos

I logged into Stepler and all my points have vanished

The code I received does not work

My pedometer seems to not be in sync with Stepler

I am not getting points when I invite my friends

Need more help?

For additional support, please contact us.
We typically respond within 24 hours.