Effective date: 2019-09-12
Last updated: 2025-11-19
“App” means the Stepler mobile application. “Websites” means any website operated by Stepler. “Services” means the App and Websites together, including features, content, marketplace, rewards, and support. “Account” means your user account. “Virtual Tokens” means Points and Diamonds. “Marketplace” means functionality that enables partners to list and offer goods/services/benefits within the Services, and where users can redeem these goods/services/benefits. “Third-Party Rewards” means rewards administered or tracked by third parties (e.g., rewarded ads, game providers, survey providers). “User Content” means content you submit (e.g., images, text, data). “Coach” means a paid wellness feature within the App allowing users to set step goals and receive gift-card rewards upon goal completion. “We/Us/Stepler” means Stepler AB.
Stepler AB (org. nr. 559199-9551)
Registered office: Drottninggatan 13, 652 25 Karlstad
In-app support: Profile → Settings → Diagnostics → Contact us
Email: feedback@steplerapp.com
Privacy Policy: www.steplerapp.com/privacy-policy
By downloading, installing, or using the App or accessing the Websites, you agree to these Terms. If you do not agree, do not use the Services. We retain all rights not expressly granted.
4.1 The Services are not intended for children under 13.
4.2 Create one Account per person. Keep your login and device secure. You are responsible for all activity under your Account.
4.3 Loss of access to your source of sign-in may prevent account recovery. Notify us promptly of suspected compromise.
5.1 We grant you a personal, non-exclusive, non-transferable, revocable license to (a) install and use the App in object code on your compatible device, and (b) access and browse the Websites, in each case for personal, lawful purpose only.
5.2 All IP rights in the Services remain with Stepler and its licensors. No source code rights are granted.
5.3 User Content. You retain your IP rights. You grant us a worldwide, royalty-free, transferable, sub-licensable license to use, host, reproduce, adapt, publish, and communicate your User Content to operate, improve, promote the Services.
5.4 Feedback. You grant us a royalty-free right to use feedback/suggestions without compensation.
6.1 Virtual Tokens are licensed, not sold. They have no real-world monetary value, confer no property right, and are usable only within the Services.
6.2 Virtual Tokens cannot be transferred outside the Services. Any such transfer is void.
6.3 We may adjust, cap, modify, revoke, expire, or revalue Virtual Tokens (including accrual and redemption rules) to protect integrity, comply with law, or address fraud/errors. Material changes will be notified in-app where feasible.
6.4 We may reverse Virtual Tokens credited in error or tied to invalid activity (e.g., simulated motion, device tampering, faulty service).
6.5 Inactivity. Accrual will pause and/or Virtual Tokens may expire after inactivity.
7.1 Virtual Tokens are generated through physical movement that meets current eligibility criteria, as well as from activities in-app such as answering surveys, playing games and performing certain actions.
7.2 We may change eligible movement, algorithms, accrual rates, and daily caps without other further notice.
7.3 Algorithmic verification decisions are final, subject to correction of system errors.
8.1 Marketplace transactions occur between the listing party and the redeemer. Unless Stepler is itself the listing partner, Stepler is not a party to those contracts.
8.2 Listings must (a) match their description, (b) comply with law, (c) comply with Acceptable Use, and (d) be delivered upon redemption.
8.3 Availability, redemption limits, and required Virtual Tokens may change or be limited. We may remove listings at our discretion.
8.4 Disputes relating to Marketplace transactions must be resolved under the listing party’s terms. We may reallocate Virtual Tokens where clear breach is confirmed.
8.5 Returns, exchanges, or refunds for third-party listings are not provided by Stepler unless Stepler is the seller.
9.1 Some rewards are administered by third parties based on your external activity. We do not control third-party tracking or allocation systems and are not responsible for delays, errors, or non-granting.
9.2 Disputes must be raised with the third party as instructed in the App. We may assist at our discretion without guaranteeing outcomes.
9.3 Third-party offers may change or end without notice. Eligibility, caps, and verification are set by the third party.
You will not:
(a) generate Virtual Tokens via non-genuine activity (e.g., simulation, bots, emulators) or via third parties acting on your behalf;
(b) copy, adapt, reverse engineer, decompile, or modify the Services except as permitted by law;
(c) create more than one Account per person;
(d) use the Services unlawfully or transmit defamatory, explicit, or objectionable material;
(e) interfere with or burden the Services or their security;
(f) block or manipulate in-app advertising or promotions;
(g) collect/harvest data for commercial purposes without our written consent;
(h) invite fake/bot users or abuse referrals;
(i) claim or redeem offers outside your eligible country or use points or diamonds across countries.
Without our written consent, you may not use scrapers, spiders, crawlers, offline readers, or similar tools to access the Services beyond normal user interaction, nor probe/scan/test system or network vulnerabilities. Limited indexing by public search engines may be permitted and can be revoked at any time.
12.1 Paid features (e.g., subscriptions, one-off purchases) may be offered in certain countries. Purchases via Apple App Store or Google Play are processed under those platforms’ terms; billing, renewal, cancellation, and refunds are handled by the platform.
12.2 Auto-renewal. Subscriptions renew unless cancelled at least 24 hours before the end of the current period in the platform settings.
12.3 Under EU law, consumers normally have a 14-day right of withdrawal for digital services that have not yet begun. However, when a user consents to immediate delivery of a service and acknowledges that the right of withdrawal is thereby lost, this right does not apply.
Some Stepler features—such as Coach and other wellness services that begin immediately—are delivered at your request and are exempt from the withdrawal right as explained in Section 12.A.5.
12.4 Prices may change; changes apply at the next renewal with reasonable prior notice. Taxes / fees may apply.
Additional terms specific to Coach apply (see Section 12.A).
These terms apply in addition to the general Terms & Conditions.
12.A.1 Description
Coach is an optional paid wellness feature available in the App. It allows users to set personal step goals and receive motivational guidance. If a user meets their goal, the user receives a digital reward (converted to Diamonds and redeemable from listed partners).
12.A.2 Wellness Service & Payment Methods
Coach qualifies as a wellness service (“friskvårdstjänst”) that may be purchased either (a) as a subscription through Apple App Store / Google Play or (b) as a one-time purchase through approved wellness platforms such as Epassi. Receipts are provided automatically by the source of purchase.
12.A.3 Packages & Rewards
Coach may be offered in various plans. Each month of active Coach access corresponds to one “Reward Journey” and may generate one gift card at a pre-communicated value, subject to successful completion of the user’s step goal. Unmet goals result in no reward for that period. Rewards cannot be transferred or exchanged beyond the by Stepler determined offers.
12.A.4 Subscription Renewal and Trial Periods
When purchased via Apple or Google, Coach renews automatically at the end of each term unless cancelled at least 24 hours before renewal in the platform settings. A 3-day free trial may be available for App Store / Google Play purchases. After the trial, payment is charged automatically unless cancelled before the trial ends. No trial applies to Epassi purchases.
12.A.5 Right of Withdrawal / Refunds
(a) Epassi purchases. Because the wellness service is personal, begins immediately, and is paid with wellness allowance funds, the statutory withdrawal right does not apply.
(b) App Store / Google Play purchases. A 3-day trial is provided instead of a withdrawal period. Refunds and billing issues must be handled directly through the relevant platform under its refund policies.
(c) General. Stepler does not issue refunds for completed or active Coach periods except where required by law.
12.A.6 Activation & Account Linking
Coach access is personal and tied to the specific Stepler Account used for purchase. Transfers to another account are not possible. Users must maintain access to that account to continue using Coach.
12.A.7 Goal Tracking and Rewards
Coach tracks verified step data using the same movement verification algorithms as the core App. Reward eligibility is determined by those algorithms and is final and non-appealable except for system-error corrections. Rewards are delivered on the final day of each Reward Journey and appear as Diamonds convertible to eligible partner gift cards. Stepler may change available brands, gift-card providers, or reward values with reasonable notice.
12.A.8 Service Availability and Pausing
Coach periods run continuously from activation. Pausing, freezing, or extending a period (e.g., due to illness or vacation) is not available. New goals may be set at the start of each subsequent Reward Journey.
12.A.9 AI Coach and Communications
Coach may include automated messages, recommendations, and personality settings generated by AI or similar technology. Such communications are for motivational and informational purposes only and do not constitute medical advice. All AI interactions are automated and not reviewed by a human.
12.A.10 Termination and Misuse
Stepler may suspend or terminate Coach access (without refund) for misuse, fraudulent activity (including simulated steps), or violation of these Terms. Any earned but undelivered rewards may be cancelled in such cases.
12.A.11 Changes to Coach Program
We may change or discontinue Coach packages, prices, or reward structures to comply with law or maintain program integrity. Material changes will be communicated in-app and take effect on the next subscription term or new purchase.
We may update, change, suspend, or discontinue features, eligibility, and accrual rules to maintain integrity, comply with law, or for technical reasons. Where changes materially impact you, we will highlight them in-app where feasible.
The Services, including Coach, do not provide medical advice, diagnosis, or treatment. Always consult a qualified professional before starting or changing exercise or diet. No doctor-patient relationship is created by your use of the Services.
Links to third-party sites are provided for convenience. We do not control or endorse third-party content and are not responsible for its accuracy, availability, or your reliance upon it.
The Services are provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.
17.1 We are not liable for loss of profit, business, opportunity, or interruption; for unavailability or malfunction; for inaccurate/incomplete content; or for reallocation or adjustment of Virtual Tokens or loss of potential Coach rewards or wellness reimbursements, to the maximum extent allowed by law.
17.2 We are liable only for foreseeable loss or damage caused by our breach or negligence, subject to applicable law and any mandatory consumer rights.
17.3 Nothing excludes liability that cannot be excluded under law (e.g., fraud).
We may suspend or terminate access immediately for suspected breach, fraud, unlawful conduct, or actions that materially harm the Services or brand. Where appropriate, we will provide a short reason and an appeal channel. If a mistake is confirmed, we will reinstate access and, where feasible, restore affected Virtual Tokens.
Stepler AB is the data controller for personal data processed in connection with the Services. We process data as described in our Privacy Policy, including:
We may update these Terms. Material changes will be prominently notified in-app (and by email where feasible) with an effective date. Your continued use after the effective date constitutes acceptance.
These Terms are governed by Swedish law. All disputes shall be resolved by the Swedish public courts, whereby the District Court of Värmland shall be the court of the first instance.
22.1 We may assign these Terms; you may not assign without our written consent.
22.2 We are not responsible for delay or failure caused by events beyond our reasonable control (force majeure).
22.3 If we do not enforce a right, it is not a waiver.
22.4 If any provision is invalid, the rest remain in effect.
The license to use the App is a non-transferable license on Apple-branded products you own/control per Apple’s App Store Terms. Apple has no obligation to provide maintenance or support. Apple provides no warranty for the App. We are responsible for addressing claims relating to the App (product liability, legal compliance, consumer protection) and for IP infringement claims. You represent that you are not in a sanctioned/embargoed country and not on a prohibited party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.
Use on Android devices is subject to Google Play Terms of Service. Google is not responsible for maintenance/support of the App and provides no warranty. We are responsible for addressing claims relating to the App and for IP infringement claims. Billing, renewal, cancellations, and refunds for purchases via Google Play are handled by Google Play under its policies.
You may not claim or redeem offers outside your eligible country. Virtual Tokens acquired in one country may not be used to redeem offers in another country unless expressly allowed in-app.
The App may run in the background and use device sensors (e.g., motion). This can affect battery life. Certain features require specific permissions; if disabled, related features may be limited.
If enabled, cash or equivalent payouts may require eligibility checks, identity/banking verification, and may incur fees/FX deducted from the payout. We may withhold or block payouts for suspected fraud or violations. You are solely responsible for taxes and compliance. Payouts are not salary or employment compensation. Stepler is not responsible for failures due to incorrect details or external processor/bank issues.
© Stepler AB. All rights reserved. These Terms apply together with our Privacy Policy and any additional in-app terms (offers, campaigns, or program rules).
Vi räknar stegen och ser till att det alltid finns nya belöningar att hämta. Du kan bara njuta av att röra på dig.
